发明名称 |
CONTROL OF TELEMETRY INTERFACE GATEWAY DURING A VOICE CALL |
摘要 |
Relates to apparatus and methods for permitting an agent of a utility or service bureau to access customer metering equipment before or during a conversation with the customer. For accessing before a call, while the customer is still on-hook, an alert signal is sent to activate the telemetering equipment prior to establishing a voice connection. For accessing during the call, an alert signal is sent while the customer is off-hook. Advantageously , measurement can be made in conjunction with the oral contact with the customer, thus making customer contacts more efficient and providing better service to customers.
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申请公布号 |
CA2254453(C) |
申请公布日期 |
2002.03.12 |
申请号 |
CA19982254453 |
申请日期 |
1998.11.25 |
申请人 |
LUCENT TECHNOLOGIES, INC. |
发明人 |
GARLAND, STUART MANDEL;SMITH, DAVID B. |
分类号 |
H04Q9/00;G08C19/00;H04M11/00;(IPC1-7):H04M11/06 |
主分类号 |
H04Q9/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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