IMPROVED TELECOMMUNICATION SYSTEM AND METHOD FOR HANDLING SPECIAL NUMBER CALLS HAVING GEOGRAPHIC SENSITIVITY

摘要

A system for handling special number calls in a telecommunication network. The network includes an array of switches, junctions, communication channels, customer-operated communication devices and telecommunication service providing stations connected to facilitate communication among a plurality of stations using a plurality of communication milieux. The system comprises: (a) at least one special number call processing center connected with the network; (b) at least one special number answering station connected with the special number call processing center; and (c) at least one special number action station connected with the special number answering station. The special number action station is configured for selective connection with a plurality of action agencies. Selected of the telecommunication service providing stations are connected with at least one of the at least one special number processing center. The method of the present invention comprises the steps of: (a) routing the special number call via the network to at least one special number call processing center connected with the network; (b) evaluating geographic information indicating locus of the caller received with the call to ascertain at least one special number call answering station geographically proximate with, or otherwise appropriate for, the caller locus; (c) routing the call to at least one special number answering station; (d) evaluating service required by the caller; (e) selecting at least one special number action agency appropriate for providing the service required; and (f) alerting the selected special number action agency regarding the service required.