| 摘要 |
PROBLEM TO BE SOLVED: To speed up product repair and to reduce the repair cost. SOLUTION: A customer terminal 10 makes a request to repair a purchased product through a repair homepage opened on the Internet 70. A repair management center computer 40 receives the repair request and instructs the conveyance and repair of the repair-needed product to an agent retailer terminal 20 and a repair center terminal 30 by referring to customer data 52 and product quality data 50 in a database 50. The repair management center computer 40 generates a repair schedule while taking the customer's intention into account, receives the progress state of the repair from a repair center terminal 30, and manages the progress of the repair according to the repair schedule. Further, the progress state and completion of the repair are reported to the customer by being published in the repair homepage. The repair management center computer 40 instructs the conveyance of the repaired product to the agent retailer terminal 20 or repair center terminal 30. |
