MAINTENANCE OPERATION METHOD, RECEPTION TERMINAL DEVICE, DATA PROCESSING METHOD, AND INFORMATION STORAGE MEDIUM

摘要

PROBLEM TO BE SOLVED: To allow a user system to be speedily recovered from a fault. SOLUTION: Various maintenance machinery and materials 24 are in stock at respective distribution bases, whose stock states are managed at one logistic center; and one reception center which receives a repair request from a system user obtains the stock states from the logistic center and instructs a distribution base to distribute maintenance machinery and materials 24. The distribution base distributes the maintenance machinery and materials 24 and answers arrival schedule time to the reception center, which informs a maintenance staff 25 of the arrival schedule time and an instruction to visit the user position, so the maintenance staff 25 receives the maintenance machinery and materials 24 at the arrival schedule time and at the user position and restores the user system 17.