发明名称 |
Method and apparatus for quality assurance in a multimedia communications environment |
摘要 |
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication. |
申请公布号 |
AU5504801(A) |
申请公布日期 |
2001.11.20 |
申请号 |
AU20010055048 |
申请日期 |
2001.05.08 |
申请人 |
NICE SYSTEMS LTD. |
发明人 |
AVISHAI ELAZAR;ILAN FREEDMAN |
分类号 |
H04M3/22;H04M3/42;H04M3/51 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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