METHOD AND SYSTEM FOR INFORMATION TRANSFER

摘要

PROBLEM TO BE SOLVED: To smoothly transfer information so as to make a user quickly respond to the inquiry to the user side. SOLUTION: When a user terminal 10 inquires about services for a purchased product or system via the Internet 30, information related to the inquiry from the user terminal 10 accepted via the Internet 30 is managed by a data register management part 21. When information related to the inquiry from the user terminal 10 is transmitted to a corresponding responding terminal 22, a necessary measure for information related to the managed inquiry is examined and investigated by the responding terminal 22, and the response is transmitted to the user terminal 10 by the data register management part 21, and a warning is transmitted from the data register management part 21 to the responding terminal 22, if the response from the responding terminal 22 is delayed.