| 摘要 |
PROBLEM TO BE SOLVED: To reduce dependence on a conventional ACD or to completely replace the conventional ACD for a call center design. SOLUTION: Concerning a method and a system for transferring telephone calls and data between computer programs in a call center, the data and the telephone calls can be transferred from a certain computer program 201 to another computer program 206 by a flow connection module 204 related to a call center application program 201 while using a simple programming call sentence. For a method and a system for routing the telephone call in the call center, so as not to require flow control to the ACD inside the call center, the flow connection module 204 itself replaces or improves the ACD flow control task of the call center.
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