VIRTUAL INTELLIGENT NETWORK FOR USER INTERACTION SERVICES

摘要

A Virtual Intelligent Network (VIN) featuring a distributed call center syst em capable of answering, servicing, queuing and routing of calls at local point of presence to reduce communications costs and enhance operational efficienc y for inbound and outbound call centers. The VIN includes a set of point-of- presence call center gateways distributed at points of presence close to the point of call origination that are connected by a user controlled virtual private network to premises call center gateways at business locations where the call centers reside.