| 摘要 |
A user support recommendation system (34) for automatically recommending use r support providers (38, 40, 42) for software applications, system software or computer hardware to a user is provided. The system may automatically detect various computer problems, such as a software application crash or error message, a system software crash or error message or a computer hardware err or message, and then generate machine state information in the client computer at the time when the computer problem occurs. The machine state information may be communicated to the user support recommendation system (34) which may the n provide the user of the client computer (34) with a recommendation for a support provider to provide a solution to the computer problem.
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