| 摘要 |
<p>A system for brokering contracts for the provision of services by service providers to users includes a server (20) connected to a communication network (10). In response to requests for referrals to service providers the system generates referrals (212) to service providers (43, 45, 47). After a period of time has elapsed, the system automatically generates and sends to users who have been referred to service providers requests (218) for user satisfaction information (220). The user satisfaction information (220) relates to users levels of satisfaction with services provided by the service provider. The users are paid for providing the user satisfaction information (220). The system provides broadly based, reliable information regarding general levels of user satisfaction with specific service providers. Such information may be provided to prospective customers for use in selecting a service provider. Such information may also be provided to service providers for use in improving their service performance. Demographic and other information regarding users of the system may also be used to direct advertising of interest to users.</p> |
