摘要 |
<p>A CTI system in which a user profile contains a call-related feature table for holding the user's chosen timeout values for the facility 'Divert To Mail After Timeout'. The call-related features are Name, Area Code, Time, and Route, and there is also provision for Default value. The call-related features are ranked, and for a incoming call to a called user, the CTI controlled accesses that called user's profile, selects the highest ranking of the entires, e.g. Bob, and, using a CLI-to-name translation table, tries to find a match, i.e. is the incoming call from Bob. If there is a match, the associated timeout value is retrieved, and if there is no match, the Default timeout is retrieved. A countdown timer is started from the retrieved timeout value, and the current countdown value is displayed at the client of the called user to enable the called user to make a more informed decision about how and whether he will answer that call.</p> |