| 摘要 |
<p>A method and apparatus are provided for processing calls in an automatic call distributor. The method includes the steps of processing input information to determine a system status (100), determining whether group resources are adequate (102), re-assigning agents in the automatic call distributor if it is determined that the group resources are not adequate (104), and determining whether to process a call based on a call delay threshold (106, 108).</p> |
