| 摘要 |
A server-based call center platform that supports non-dedicated agent positions having a server connected to a switching system by a plurality of lines. The switching system includes a router which, in response to a predetermined telephone number, delivers a call to the server on a selected one of the plurality of lines and identifies the call as an agent position call. The server includes a DTMF detector that is connectable to the selected line to receive DTMF signaling from the agent position and a processor that is adapted to change the state of the agent position from its current state to a second state responsive to the DTMF signaling.
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