发明名称 |
HOME AGENT CALL CENTER SYSTEM AND METHOD |
摘要 |
A call center system supports remote agent stations (126) through a network (125) by establishing a data link (119, 129) between a computer platform (131) at the remote agent station (126) and a computer-telephony integration (CTI) processor (111) connected to a telephony switch (109) at a call center (101) and switching incoming calls from the call center (101) to a telephone (133) at the remote agent station (126) while sending data pertaining to the calls via the data link (119, 129) to the computer platform (131) at the remote agent station (126) to be displayed. |
申请公布号 |
WO9917518(A1) |
申请公布日期 |
1999.04.08 |
申请号 |
WO1998US18833 |
申请日期 |
1998.09.09 |
申请人 |
GENESYS TELECOMM LAB INC |
发明人 |
BONDARENKO OLEG;ISSAYEV VALERIY;SHTIVELMAN YURI;KIKINIS DAN |
分类号 |
H04L29/06;H04M3/00;H04M3/42;H04M3/51;H04M3/523;H04M3/54;H04M7/00;H04Q3/00;H04Q3/64;H04Q3/72 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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