METHOD AND APPARATUS FOR WEB INQUIRY RESPONSE

摘要

An interactive data communication user (202) is connected through a network to a multimedia response server (210). The user presses an appropriate keyboard or mouse clicks on an appropriately labeled button on a data page. An automatic call distribution device (212) switches the session to a customer service queue for routing to the next available customer service representative. The customer service representative automatically places a telephone call to the user who has previous enter his/her telephone number. When the interactive session between the user (138) and the customer service representative (126) is completed, session control passes back to the data page server (222) and a normal interactive session is resumed.