SYSTEM FOR COORDINATING CALLS BETWEEN AN ADJUNCT DEVICE AND A SWITCHING SYSTEM

摘要

In the system of the invention the adjunct device is connected to the switch ing system over two connections. The first connection is a voice channel consist ing of an analog line capable of transmitting voice but not call data such as called p arty number, calling party number or the like. The second connection is a data connection via an Ethernet channel between the switch and adjunct that transmits call data but is incapable of transmitting voice. The call data is logically associated with the voice call at both the adjunct and switching system. As a result, transaction data related to a voice call can be forwarded to an agent station or other terminal when the v oice call is transferred from the adjunct to the agent station. This system eliminates th e need to recreate the transaction data when a call is transferred while using inexpen sive analog connections for the voice call.