SYSTEM AND METHOD FOR A NETWORK-BASED CALL CONTINUATION SERVICE

摘要

The present invention is a system and method for continuing a telephone call placed by a caller (102) to a call center (120) in a telecommunications network (100). When a caller attempts to make a call to the call center that is unavailable, the system obtains callback information for the caller including a telephone number where the caller can be reached. The call is then ended. When the call center is again available, the system continues the call by placing a call to the caller at said telephone number, placing a call to the destination, and joining the two calls.