| 摘要 |
An interactive remote reservation or ordering system interactively allows reservations to be made or orders to be placed from a first location (e.g. the home or office) with any one of a large number of providers of goods and/or services (e.g. shops, hotels and guesthouses, airlines) at other locations. The system comprises: (a) means for generating a standard format request form and for enabling the form to be completed at, and transmitted in electronic form from, the home, the completed form including an identification of a particular guesthouse and the starting date, duration and nature of accommodation required; (b) dialling means for dialling the guesthouse identified in the request form; (c) electronic storage means for storing a menu of spoken messages which separately or in combination correspond to the service which may be requested by means of the request form; and (d) control means for receiving the completed request form, recognizing the guesthouse identified in the form, dialling the guesthouse, recognizing the service identified in the form, causing the electronic storage means to generate a corresponding voice message to be transmitted to the dialled guesthouse, and for recognizing an electronically transmitted response and relaying same to the home.
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