A NETWORK-BASED TELEPHONE SYSTEM PROVIDING COORDINATED VOICE AND DATA DELIVERY

摘要

A method of processing a phone call from a caller (112) in a network-based telephone system (100), the network-based telephone system (100) including a plurality of switches (108) and an intelligent peripheral (IP) (104) for interfacing the plurality of switches (108) to a service control point (SCP) (102). When a phone call is received at one of the plurality of switches (108), the call is sent to the IP (104). The IP (104) then requests that the SCP (102) perform a call processing request. Service logic within the SCP (102) is accessed in order to process the phone call according to the call processing request. The service logic then requests and receives account information from one or more external systems (106). The phone call is routed to a selected telephone (117) based on the account information received from the one or more external systems (106). The received account information is routed to the selected telephone (117).