| 摘要 |
This invention relates to a system and a method for a) queuing a call when no attendants are available to service that call b) soliciting and collecting initial information from the caller while the call is in the holding queue c) querying a database using the collected initial information as search key(s) to retrieve additional information needed to service the call, and d) displaying the collected and/or retrieved information to the next available attendant, as the call is received by that attendant.
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