METHOD AND APPARATUS FOR AUTOMATION OF DIRECTORY ASSISTANCE USING SPEECH RECOGNITION

摘要

In a telecommunications system, automatic directory assistance uses a voi ce processing unit comprising a lexicon of lexemes and data representing a predetermined relationship between each lexeme and calling numbers in a locality served by the automated directory assistance apparatus. The voice processing unit issues messages to a caller making a directory assistance call to prompt the caller to utter a required one of said lexemes. The unit detects the calling number originating a directory assistance call and, responsive to the calling number and the relationship data computes a probability index representing the likelihood of a lexeme being the subject of the directory assistance call. The unit employs a speech recognizer to recognize, on the basis of the acoustics of the caller's utterance and the probability index, a lexeme corresponding to that uttered by the caller.