DISASTER RELIEF EVENT CALL FLAGGING

摘要

Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.

主权项

1. A system for temporarily suspending customer contact associated with disaster relief events, the system comprising:
a memory; one or more computing processors; and a software module stored in the memory, said software module comprising instruction code executable by one or more computing processors, and configured to cause the one or more computing processors to: receive information regarding a disaster relief event; create a disaster relief event file associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event file comprises one or more parameters associated with the disaster relief event, wherein at least one customer has a first and a second account maintained by the entity, and wherein the disaster relief event is only associated with the first account associated with the at least one customer; automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file, wherein automatically suspending contact comprises:
determining to not contact the at least one customer using a telephone number associated with the customer based at least partially on determining the reason for contacting the at least one customer is associated with the first account; anddetermining to contact the at least one customer using the telephone number associated with the customer based at least partially on determining the reason for contacting the customer is associated with the second account; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the temporary dialer file is based at least partially on the one or more parameters of the disaster relief event, and wherein creating the temporary dialer file comprises:
determining to exclude a telephone number associated with the at least one customer, from the temporary dialer file at least partially in response to determining that the reason for contacting the customer is associated with the first account which is associated with the disaster relief event;determining to include the telephone number associated with the at least one customer in the temporary dialer file at least partially in response to determining the telephone number is associated with the second account that is not related to the disaster relief event.