ANALYSIS OBJECT DETERMINATION DEVICE AND ANALYSIS OBJECT DETERMINATION METHOD

摘要

An analysis subject determination device includes: a demand period detection unit which detects, from data corresponding to audio of a dissatisfaction conversation, a demand utterance period which represents a demand utterance of a first conversation party among a plurality of conversation parties which are carrying out the dissatisfaction conversation; a negation period detection unit which detects, from the data, a negation utterance period which represents a negation utterance of a second conversation party which differs from the first conversation party; and a subject determination unit which, from the data, determines a period with a time obtained from the demand period utterance period as a start point and a time obtained from the negation utterance period after the demand utterance period as an end point to be an analysis subject period of a cause of dissatisfaction of the first conversation party in the dissatisfaction conversation.

主权项

1. An analysis object determination device comprising circuitry configured to:
detect, from data corresponding to voices in a dissatisfaction conversation, a request utterance section representing a request utterance of a first conversation participant of a plurality of conversation participants making the dissatisfaction conversation; detect, from the data, a negative utterance section representing a negative utterance of a second conversation participant different from the first conversation participant; and determine a section in the data starting from a time point acquired from the request utterance section and ending at a time point acquired from the negative utterance section subsequent to the request utterance section, as analysis section with respect to a cause of dissatisfaction of the first conversation participant of the dissatisfaction conversation.