Method and apparatus for managing communication exchanges

摘要

A system that incorporates teachings of the present disclosure may include, for example, obtaining a message and an importance rating for the message where the importance rating is determined by a second communications management agent of a server based on an analysis of content of the message. The system can access rating feedback information associated with the second communications management agent. A rating accuracy for the importance rating of the particular message can be determined based on the rating feedback information, and the method of providing the message to the intended recipient can be adjusted based on the determined accuracy. Other embodiments are disclosed.

主权项

1. A server comprising:
a memory that stores instructions; and a controller circuit coupled to the memory, wherein the controller circuit, responsive to executing the instructions, performs operations of a first communications management agent, the operations comprising:
determining an importance rating of a message associated with first and second users, wherein the importance rating is determined based on a subject matter of the message and monitored user behavior;providing the message and the importance rating to a second communications management agent that is associated with the second user and that distributes the message to a second communication device of the second user based on the importance rating; andreceiving a rating feedback based on a determination, performed by the second communications management agent, of an accuracy of the importance rating for the message.