SYSTEM, METHOD AND CENTER FOR SUPPORTING CUSTOMER, CUSTOMER INFORMATION UTILIZING SYSTEM, AND EQUIPMENT ARRANGED AT CUSTOMER

摘要

PROBLEM TO BE SOLVED: To surely perform customer support by widely acquiring the information on equipment arranged at a customer and providing various kinds of convenience to the customer while utilizing the use amount information and quality information of the equipment. SOLUTION: Each of equipment 11-1N arranged at the customer is a printer, a copy machine or a FAX. The customer support center 11 collects and stores the user information showing the use of the equipment 11-1N located with the customer and the quality information showing the quality of the equipment. Besides, this collected information is distributed to customer information utilizing systems 121-12N as it is or after being worked. Besides, each of customer information utilizing systems 121-12N accesses the storage means of the customer support center 11 and supports the customer by arbitrarily acquiring the use information and the quality information stored in this storage means.