Methods for diagnosing hardware component failure and devices thereof

摘要

A method, non-transitory computer readable medium, and storage server device that determines with a service processor when a system processor has experienced an error, the system processor coupled to a data storage device via a system port of the data storage device. Diagnostic information is retrieved with the service processor from the data storage device via a service port of the data storage device, when the system processor is determined to have experienced an error. The diagnostic information includes error or exception information associated with one or more hardware components. The retrieved diagnostic information is output by the service processor.

主权项

1. A storage server device, comprising:
a dual port data storage device storing diagnostic information and comprising a service port and a system port, the diagnostic information comprising error or exception information associated with one or more hardware components; a system processor coupled to the system port of the dual port data storage device; and a service processor coupled to the service port of the dual port data storage device, the service processor further coupled to a first memory containing machine readable medium comprising machine executable code having stored thereon instructions which, when executed by the service processor, cause the service processor to:
determine when the system processor has experienced an error;retrieve the diagnostic information from the dual port data storage device via the service port of the dual port data storage device, when the determining indicates that the system processor has experienced an error; andoutput the retrieved diagnostic information.