APPLICATION DOCUMENTATION EFFECTIVENESS MONITORING AND FEEDBACK

摘要

Responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application is recorded that documents the user's actual use of the application in response to instructions within the accessed help content. The help content includes tracking metrics that include at least one configured expected user interaction with the application to perform the instructions within the accessed help content. The effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application is determined by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.

主权项

1. A method, comprising:
recording, responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application that documents the user's actual use of the application in response to instructions within the accessed help content, where the help content further comprises tracking metrics comprising at least one configured expected user interaction with the application to perform the instructions within the accessed help content; and determining effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.