Instant Multimedia-Based Customer Feedback System

摘要

A multimedia-based online customer feedback system is described. The system provides the tools for a business to initiate invitations for multimedia-based feedbacks (e.g., video, photo, audio, text) from its existing or prospective customers. The business can also specify rewards for such feedbacks. A targeted customer can create his/her feedback regarding the business in video, photo, audio, and/or text (by using his/her smart phone, for example) and submit his/her feedback to the system. The system then prescreens the feedback to make sure it is relevant to the business and notifies the business of the feedback. If there is a reward specified by the business, the system imposes digital protection on the feedback and removes the protection only after the business has fulfilled the reward.

主权项

1. A method comprising:
receiving from a client-side application a multimedia-based feedback, wherein the multimedia-based feedback contains at least a photo portion or a video portion and is responsive to a feedback campaign of a business entity; determining whether the multimedia-based feedback is relevant to the business entity; issuing a reward certificate and sending the reward certificate to the client-side application; and sending the multimedia-based feedback to a domain space associated with the business entity for publication.