Inbound calls to intelligent controlled-environment facility resident media and/or communications devices

摘要

Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident's personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.

主权项

1. An inbound call system for handling inbound calls to inmate media and/or communications devices, the system comprising:
an inbound inmate call server configured to:
host inbound calling accounts established by non-inmates;receive inbound calls from the non-inmates;route the inbound calls to an authenticating server;confirm that the inmate media and/or communications device is active;connect the inbound inmate call system with the inmate media and/or communications device in response to confirming that the inmate media and/or communications device is active;inform the non-inmate the inmate is not available for the inbound call in response to failure to confirm that the inmate media and/or communications device is active; andconnect the non-inmate inbound call with the inmate media and/or communications device; and the authenticating server configured to:
authenticate that a non-inmate is associated with an inbound calling account;confirm that that the inbound calling account is associated with an address identifier of the inmate media and/or communications device the non-inmate is calling;receive, via the inmate media and/or communications device, a personal identification number associated with the inmate the inbound call is directed to; andverify that the personal identification number is associated with the address identifier of the inmate media and/or communications device.