WIRELESS REMOTE ASSISTANCE

摘要

A method of providing real time remote assistance to a user (12) through a remote assistance system (10) that includes a wireless communication device (20) for two way audio and at least one way video communication. The system (10) receives an activation signal from device (20) to connect to the system (10). The needs of user (12) are assessed and device (20) is then directly connected to a selected support technician (14) who can speak to the user and view a project (16) or the user (12) to expedite assistance to user (12).