Biometrics Platform

摘要

Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.

主权项

1. A method for providing a biometrics platform, comprising:
providing at least one provider that receives and processes audio data; providing an analytics service that receives the audio data from the at least one provides; providing a person database that stores voiceprints that are each uniquely associated with a person; and providing a biometrics engine that creates voiceprints and compares audio data to voiceprints stored in the person database.