METHOD AND SYSTEM FOR TELECOMMUNICATION DEVICE MONITORING

摘要

A communication system includes a switch device communicatively connected to terminal devices and a computer device. The computer device is configured to initiate a connection to the switch device and, after establishment of the communication connection, initiate a bulk start-up of device monitoring for devices to which the switch device is connected. In some embodiments, the bulk start-up of monitoring can be initiated by obtaining an identification of all relevant devices in a reply to a single request sent by the computer device to the switch device. In some embodiments, the computer device can also be configured to send a monitor stop request to the switch device to stop the monitoring of devices.

主权项

1. A method of monitoring terminal devices comprising:
sending a first message from a first computer device to a switch device after a first communication link is established between the first computer device and the switch device, the first message being configured to start an application session; sending a second message from the switch device to the first computer device in response to the first message; sending a third message from the first computer device to the switch device after receipt of the second message, the third message requesting an identification of all terminal devices of users connected to the switch device that is to be monitored by the first computer device; sending a fourth message from the switch device to the first computer device in response to the third message, the fourth message being configured as a single message that identifies a list of all the terminal devices that the first computer device is to monitor; sending a monitor start message from the first computer device to the switch device in response to the fourth message to initiate device monitoring for all the terminal devices identified in the fourth message; and activating device monitoring for all of the terminal devices identified in the fourth message at the switch device in response to the monitor start message such that call control events involving any of these terminal devices are communicated by the switch device to the first computer device after an acknowledgment of the monitor start message is sent to the first computer device.