Contextual exception management in multi-tenant systems

摘要

Methods and systems are provided for managing exceptions in a multi-tenant system providing instances of a virtual application over a network to multiple tenants. One exemplary method involves obtaining, from an instance of the virtual application, context information associated with an anomalous condition identified by the virtual application and automatically creating an exception record maintaining an association between the anomalous condition and the context information.

主权项

1. A method of managing exceptions in a multi-tenant system providing instances of a virtual application over a network to a plurality of tenants, the method comprising:
obtaining, from an instance of the virtual application, context information associated with an anomalous condition identified by the virtual application; obtaining, from the instance of the virtual application, a thread corresponding to a state of execution at the time of the anomalous condition; filtering the thread by removing code segments that vary depending on a particular tenant of the plurality of tenants accessing the instance of the virtual application, wherein each tenant of the plurality of tenants comprises a group of one or more users that shares access to a common subset of data, the filtering resulting in a filtered code path; determining a numerical representation of the anomalous condition based at least in part on the filtered code path; creating a record maintaining an association between the anomalous condition, the numerical representation, and the context information; and associating the record with one or more additional records based on the numerical representation, each of the one or more additional records corresponding to a different anomalous condition having the same numerical representation.