ELECTRONIC PROVISIONING OF AUTOMATED CUSTOMER SERVICE

摘要

A method includes issuing a customer service request for a mobile electronic device. Customer preferences are obtained for the issued customer service request. A match between the obtained customer preferences and at least one of a business preference and rules is dynamically determined. Signals provided by the mobile electronic device and electronic devices in a venue are dynamically monitored to determine one or more patterns for the mobile electronic device. At least one service communication channel and a service provider are assigned for the customer service request to provide interaction between the service provider and the mobile electronic device based on the match, the one or more patterns and service provider availability.

主权项

1. A method comprising:
issuing a customer service request for a mobile electronic device; obtaining customer preferences for the issued customer service request; dynamically determining a match between the obtained customer preferences with at least one of a business preference and rules; dynamically monitoring signals provided by the mobile electronic device and electronic devices in a venue to determine one or more patterns for the mobile electronic device; and assigning at least one service communication channel and a service provider for the customer service request to provide interaction between the service provider and the mobile electronic device based on the match, the one or more patterns and service provider availability.