Interactive dashboard based on real-time sentiment analysis for synchronous communication

摘要

Provided is a technique for providing an interactive dashboard based on real-time sentiment analysis for synchronous communication. In real time, while monitoring communications between a first user and a second user, a cumulative sentiment score is generated representing a sentiment of the first user during a period of time and an instantaneous sentiment score representing a sentiment of the first user at a current time. In real time, an interactive dashboard is displayed with a visual representation for the first user having a first indicator representing the cumulative sentiment score and a second indicator representing the instantaneous sentiment score.

主权项

1. A method, comprising:
in real time, using a processor of a computer, while monitoring separate communications between pairs of users, wherein each of the pairs of users has a first user and a second user, generating a cumulative sentiment score representing a sentiment of the first user from each of the pairs of users during a period of time and an instantaneous sentiment score representing a sentiment of the first user from each of the pairs of users at a current time; displaying, in real time, an interactive dashboard with a visual representation for each of the pairs of users having a circular gauge representing the cumulative sentiment score and a bar graph representing the instantaneous sentiment score; in response to selection of one of the circular gauges by a manager, displaying options to enable reviewing a communication, listening to an on-going communication, and joining the on-going communication; and in response to selection of one of the options, enabling that option for the manager for the communications between the pair of users associated with the selected circular gauge.