CUSTOMER SERVICE MANAGING METHOD, INFORMATION PROCESSING DEVICE, AND STORAGE MEDIUM

摘要

A customer service managing method includes identifying a clerk to perform customer service from among a plurality of clerks based on a customer service request and clerk terminal information indicating states of a plurality of clerks, the states being related to customer service, when receiving the customer service request from a second terminal device; transmitting identifying information identifying the customer service request to a first terminal device corresponding to the identified clerk and the second terminal device; updating the clerk terminal information so as to indicate that the identified clerk is performing customer service when receiving reception start information from the first terminal device; updating the clerk terminal information so as to indicate that the state of the identified clerk is in an available state when receiving reception stop information from the first terminal device; and transmitting an end message to stop the beacon to the second terminal device.

主权项

1. A customer service managing method executed by a processor included in an information processing device that manages a first terminal device and a second terminal device, the customer service managing method comprising:
identifying a clerk to perform customer service from among a plurality of clerks based on a customer service request and clerk terminal information indicating a state of each of the plurality of clerks, the state being related to customer service, when receiving the customer service request from the second terminal device; transmitting identifying information identifying the customer service request to the first terminal device corresponding to the identified clerk and the second terminal device; updating the clerk terminal information so as to indicate that the identified clerk is performing customer service when receiving, from the first terminal device, reception start information indicating that the first terminal device has received a beacon corresponding to the identifying information from the second terminal device; updating the clerk terminal information so as to indicate that the identified clerk is in an available state when receiving, from the first terminal device, reception stop information indicating that the reception of the beacon from the second terminal device is difficult; and transmitting an end message to stop the beacon to the second terminal device.