Net utility determination based on product replacement and service plan coverage decisions

摘要

Example embodiments relate to net utility determinations based on product replacement and coverage decisions of a customer. In example embodiments, a number of net utility values corresponding to each possible product replacement decision and each possible coverage decision in each of a plurality of time periods is determined. An expected net utility attributable to the customer over the plurality of time periods is then determined based on the determined utility values.

主权项

1. A computing device comprising:
a processor to:
receive a request to determine an expected net utility attributable to a customer based on a service plan coverage decision and a product replacement decision of the customer for a plurality of corresponding time periods,recursively determine expected net utility values for each possible coverage decision and each possible product replacement decision in each period of the plurality of time periods, wherein the expected net utility value for each coverage decision is based on an immediate utility value in a current time period and the expected net utility value of the product replacement decision from a next time period, anddetermine the expected net utility attributable to the customer over the plurality of time periods using a set of initial values and the determined utility values for each time period.