Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants

摘要

The present disclosure relates to methods, systems, and computer-readable media for conducting communications. One method includes determining a context associated with a communication between a first participant and a second participant while the communication is occurring, determining a failure of the communication, and resuming the communication based, at least in part, on the context.

主权项

1. A computer-implemented method for conducting a communication, the method comprising:
determining a context associated with a communication between a first participant and a second participant while the communication is occurring via a communication network; determining an occurrence that results in a failure of the communication; determining that a duration of the failure of the communication will exceed a threshold; in response to determining that the duration of the failure of the communication will exceed the threshold, instantiating a dormant path of the communication before the duration of the failure reaches the threshold and sending a notification of the failure of the communication to the first participant before the duration of the failure reaches the threshold; providing one or more options to the first participant to resume the communication; receiving a selection of an option of the one or more options from the first participant; and resuming the communication based, at least in part, on the selection and the context.