Rules-based compliance system

摘要

A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.

主权项

1. A system for managing an outbound contact center campaign, the system comprising:
a switch configured to receive a plurality of communications for routing to one or more communication devices; a processor; and a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, causes the processor to:
identify the plurality of contact rules;receive, from the contact, a configuration parameter for at least one of the contact rules, wherein the configuration parameter is for controlling a contact attempt during the outbound contact center campaign;identify a plurality of contacts corresponding to the outbound contact center campaign, wherein at least one of the plurality of contact rules is modified dynamically during the outbound contact center campaign and the modified contact rule enforced in real time with the outbound contact center campaign;during the outbound campaign, determine whether any of the contact rules is satisfied for a first contact and a second contact among the contacts;in response to a first contact rule being satisfied for the first contact, suppress a contact attempt to the first contact; andin response to a second contact rule being satisfied but not the first contact rule for the first contact, transmit a signal to the switch for initiating a connection with an electronic device associated with the first contact.