Systems and methods for queue management

摘要

A queue management scheme whereby a system-wide status is considered together with a status of each and every specific or particular queue and associated device within the system, in order to efficiently and effectively balance the needs and desires of customers with the needs and desires of an entity that provides services to the customers.

主权项

1. A method, comprising:
monitoring, by a computing system, at least one customer queue for at least two in-service transit ticketing devices at a transit system; determining, by the computing system based on the monitoring, that a parameter associated with customer wait time to individually interact with one of the at least two in-service transit ticketing devices is less than or equal to a particular threshold value; and in response to the computing system determining that the parameter is less than or equal to the particular threshold value, identifying a particular one of the at least two in-service transit ticketing devices with a highest in-service time for the particular one of the at least two in-service transit ticketing devices; in response to the computer system determining, the computer system generating and communicating an automated command to the particular one of the at least two in-service transit ticketing devices, the automated command causing the particular one of the at least two in-service ticketing devices to deactivate to an at least partially powered down and out of service state to reduce the number of in-service transit ticketing devices at the transit system.