METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR MONITORING AN ELECTRONIC DATA EXCHANGE

摘要

A method, computer program product and apparatus are provided for monitoring an electronic data exchange between a client and a servicing system. Inbound files from various types of agents may be received on the servicing system. Data collectors or listeners detect the transfer of data. A monitoring apparatus may collectively detect and track all data processing activities within the servicing systems. Profiles including expected processing activities based on the client or file type may be verified against tracking records of actual processing activities. The monitoring apparatus may therefore proactively monitor and initiate notifications in the event expected data processing activities do not occur or expected received files are not received in a specified time period.

主权项

1. A method for monitoring an electronic data exchange between a client and a servicing system, the method comprising:
loading a profile comprising information describing expected files to be received during a defined period; logging information regarding receipt of files during the defined period in a tracking record; comparing the tracking record to the profile; and in an instance an expected file is not received during the defined period, generating a missing file notification.