INFORMATION PROVIDING SYSTEM, INFORMATION PROVIDING METHOD, AND NON-TRANSITORY RECORDING MEDIUM

摘要

Provided is an information providing system for a system administrator not highly skilled in the arts of natural language or artificial intelligence to be able to easily correct or add a response to an input from a user to arrange the response into an appropriate one if the response is not appropriate. When an input sentence does not hit any knowledge data, the system administrator is able to add a combination of the input sentence and a response thereto by opening a new QA quick addition screen from a knowledge maintenance screen by pressing a link of the input sentence. Furthermore, the system administrator is able to easily add the input sentence to knowledge data as a synonymous sentence of a candidate Q, which is determined to be semantically close to the input sentence, by clicking the candidate Q on the knowledge maintenance screen.

主权项

1. An information providing system comprising:
an input reception module for receiving an input text input from a user terminal operated by a user; a response determination module for determining a response to the input text based on knowledge data; a response data generation module for generating response data including the response determined by the response determination module and sending the generated response data to the user terminal; and an administrative control module for sending information about determination of a response in the response determination module to a system management terminal operated by a system administrator in response to information from the system management terminal in a mode for the system administrator to make operations, wherein the knowledge data includes reference texts to be compared with the input text and response texts associated with the reference texts, and wherein the response determination module is configured to compare the input text with the reference texts and to determine a response text associated with a reference text semantically closest to the input text to be the response in a case where the response determination module determines that the semantic closeness level of the semantically closest reference text is higher than or equal to a predetermined level.