发明名称 |
METHOD AND APPARATUS FOR FACILITATING VOICE USER INTERFACE DESIGN |
摘要 |
A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters. |
申请公布号 |
EP3017445(A1) |
申请公布日期 |
2016.05.11 |
申请号 |
EP20140819769 |
申请日期 |
2014.07.01 |
申请人 |
24/7 CUSTOMER, INC. |
发明人 |
BROWN, KATHY, L.;SRIVASTAVA, VAIBHAV |
分类号 |
G10L15/18;G06F3/16;G06F9/44;G06F17/27 |
主分类号 |
G10L15/18 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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