CUSTOMER SERVICE ROBOT AND RELATED SYSTEMS AND METHODS

摘要

A robot for providing customer service within a facility includes a locomotion platform, an upper sensor for detecting objects within an upper field of view of the robot, a lower sensor for detecting objects within a lower field of view of the robot, a display and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor. The robot computer is configured to detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor, and the robot computer is further configured to access one or more databases storing information associated with products available to customers within the facility and to provide customer service to the customer based on the accessed information.

主权项

1. A robot for providing customer service within a facility, comprising:
a locomotion platform; an upper sensor for detecting objects within an upper field of view of the robot; a lower sensor for detecting objects within a lower field of view of the robot; a display; and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor, the computer having a processor and computer-readable memory, wherein the robot computer is configured to detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor, and wherein the robot computer is further configured to access at least one database storing information associated with at least one product available to the customer within the facility and to provide customer service to the customer based on the accessed information.