CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE

摘要

The delivery of goods to a customer comprises a substantial portion of human activity. To correct address errors and/or to more precisely locate delivery locations, systems are provided to assist human, human operated vehicle, or autonomous vehicles to locate a delivery point. Often the location of a delivery point is inaccurate or imprecise. GPS and other coordinate systems often fail or are imprecise without an unobstructed view of the sky. Even with coordinates available, the delivery point may be different from the coordinates or, more commonly, coordinates that are different from some standard point within a postal address associated with the coordinates. Providing a delivery system that utilizes a broadcasted identifier, such as an identifier associated with the order of the item, the delivery of the item may be made proximate to the source of the broadcasted identifier or further refined using the broadcasted identifier as a reference.

主权项

1. A delivery device, comprising:
a first communication interface operable to receive at least a first location for an item for delivery and a broadcast identifier associated with a customer communication device placing the order; a navigation component operable to direct the delivery device, with the item for delivery, to the first location and deliver the item therein; a broadcasted identifier detection module operable to receive a broadcasted signal and determine if the broadcast signal comprises the broadcasted identifier and a source of the broadcast identifier; and upon determining the broadcasted identifier has been received, the navigation component is further operable to refine the first delivery location to be a second delivery location in accord with the source of the broadcasted identifier.