Mobile information gateway for service provider cooperation

摘要

A mobile information gateway comprises a wearable human interface module having an image delivery and display mechanism for presenting information overlaid upon a wide field of view, a computing and communication module adapted receive information from the human interface module and adapted to send commands and information to the human interface module including information for presentation; and a backend service server coupled for processing data from the computing and communication module including user identification and verification. The present invention also includes a method for using the mobile information gateway for augmented use by employees interacting in the back office of a financial services company and comprises capturing information with a first human interface module; processing the information captured by the first human interface module; retrieving a set of shared information based upon the processing of the information captured by the first human interface module; presenting the shared set of information overlaid upon a field of view of the first user using the first human interface module; and presenting the shared set of information overlaid upon a field of view of the second user using a second human interface module.

主权项

1. A method for augmented interaction for customer interaction between a first user and a second user, the method comprising:
capturing information with a first human interface module; processing the information captured by the first human interface module to determine a new process on which to train the first user; retrieving a set of shared information for training the first user in performing the new process based upon the processing of the information captured by the first human interface module; presenting the shared set of information overlaid upon a field of view of the first user using the first human interface module for the first user to perform the new process according to the training; presenting the shared set of information overlaid upon a field of view of the second user using a second human interface module for the second user to supervise the first user performing the new process according to the training; processing the information captured by the first human interface module to determine an identity of the first user; processing the information captured by the first human interface module to authenticate the first user; processing the identity of the first user to determine a first level of access and retrieve information for the first level of access; and presenting the information for the first level of access overlaid upon the field of view of the first user using the first human interface module.