Techniques for analyzing operations of one or more restaurants

摘要

Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.

主权项

1. A method for use in a system comprising at least one repository storing data relating to operations of a restaurant and a video capture system for capturing video footage depicting operations of the restaurant, the data comprising information relating to a plurality of events and a plurality of alert conditions, the method comprising acts of:
(A) identifying a first alert condition from among the plurality of alert conditions; (B) automatically analyzing the information relating to the plurality of events to preliminarily identify one or more events from among the plurality of events as potential causes of the first alert condition; (C) identifying and retrieving video footage captured by the video capture system corresponding to the one or more events preliminarily identified as potential causes of the first alert condition; (D) causing the retrieved video footage corresponding to the one or more events to be displayed via a review interface to a user; and (E) receiving input from the user indicating whether the video footage depicts a cause of the first alert condition or does not depict a cause of the first alert condition; wherein the system comprises an event engine which identifies data generated by the restaurant's operational systems and stores the identified information in the at least one repository, and wherein the method comprises an act of: (F) configuring the event engine to identify additional types of data for storage in the at least one repository.