发明名称 |
SYSTEM AND METHOD FOR MANAGING ELECTRONIC CONVERSATIONS |
摘要 |
A system provides a conversation construct for the routing of external communications to a party within an entity. Internal interactions of individuals in the entity may be associated by a server system with the conversation construct. Messages may be associated with interactions that may have as participants less than all participants of a conversation construct. An interaction may be a backchannel interaction and exclude one or more participants of a parent interaction. Interactions may be grouped into sequences that likewise may have a limited set of participants. A sequence may have a state associated therewith used by the entity to track progress in achieving an objective. A conversation construct and the sequences and interactions thereof may be presented in an interface to a user that includes those portions of the conversation construct for which the user is a participant. |
申请公布号 |
WO2016007296(A1) |
申请公布日期 |
2016.01.14 |
申请号 |
WO2015US37463 |
申请日期 |
2015.06.24 |
申请人 |
TUUL, INC. |
发明人 |
HARPER, TOM;COREY, TOBY;TSUCHITANI, WAYNE |
分类号 |
H04L12/58 |
主分类号 |
H04L12/58 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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