Customer Contact Management

摘要

Concepts and technologies are disclosed herein for customer contact management. According to one aspect described herein, a method can include a computing system receiving customer information from a customer access point. The method can also include the computing system generating a customer contact plan based at least in part upon the customer information. The customer contact plan can be useable by an individual to provide a service to a customer associated with the customer information. The method can also include the computing system presenting the customer contact plan to the individual so that the individual can utilize the customer contact plan to provide the service to the customer.

主权项

1. A method comprising:
receiving, by a computing system comprising a processor, customer information from a customer access point that requests the customer information from a customer device associated with a customer and receives the customer information from the customer device associated with the customer; generating, by the computing system, a customer contact plan based at least in part upon the customer information, the customer contact plan being useable by an individual to provide a service to a customer associated with the customer information; and presenting, by the computing system, the customer contact plan to the individual so that the individual can utilize the customer contact plan to provide the service to the customer.