| 发明名称 |
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION |
| 摘要 |
Methods, systems, and articles of manufacture for ranking individuals in a contact center system including ranking a first individual in a set of individuals based on relative amounts of data for the first individual and one or more other individuals in the set of individuals. |
| 申请公布号 |
EP2832079(A4) |
申请公布日期 |
2015.12.09 |
| 申请号 |
EP20130767399 |
申请日期 |
2013.03.21 |
| 申请人 |
SATMAP INTERNATIONAL HOLDINGS LIMITED |
发明人 |
CHISHTI, ZIA;KAN, ITTAI |
| 分类号 |
H04M3/00;G06Q30/00;H04M3/51;H04M3/523 |
主分类号 |
H04M3/00 |
| 代理机构 |
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